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Find a guide for anything you do on Pickleball Superstar.

Payments & refunds

Refunding a tournament registration feeCancel your registration and get the fee back in the app — conditions, process and timing. Applies to tournaments in the Superstar Cup series.Cancelling a registration that was already approved to competeEven after the organiser has cleared you to play you can still cancel and get a refund — conditions, deadline, steps and the cases where you cannot. Applies to tournaments in the Superstar Cup series.

Registration & rosters

Changing your partner in a tournamentHow to swap a teammate on a registration you already submitted for a doubles or team category — do it yourself in the app.

Prizes

Claiming your prize moneyHow to withdraw prize money after your team places — conditions, preparing your ID card and bank account, the steps and how long the transfer takes. Applies only to tournaments in the Superstar Cup series.Withdrawing referral rewards (invite a friend)How to withdraw rewards from the invite-a-friend (affiliate) programme. Applies only to tournaments in the Superstar Cup series.

Rules & match formats

Formats for each category, scoring rules and referee guidance.

What Team PCL is — an overview of the team formatStart here. Team PCL is the team format of the Pickleball Champions League: 4 players (2 men, 2 women), 5 rubbers in 3 waves, win 3 rubbers to win the match.Scoring and serving rules in Team PCLDoubles rubbers go to 11, the Dream Breaker to 21 — both use rally scoring with no win-by-2. Only one player serves per turn, and there is no "0-0-2" call. Includes switching sides, time-outs and medical breaks.Dream Breaker — the Team PCL deciderOnly played at 2–2. Singles, with all 4 players rotating in the order the captain declared, a substitution every 4 COMBINED points, played to 21 with a freeze at 20.Setting and submitting a Team PCL line-upFor captains: how to split 4 players across the 4 doubles rubbers legally, how to submit it in the app, why the opponents' line-up is hidden, and what each error message means.Winning a match and Team PCL group standingsWin 3 of the 4 doubles rubbers to win the match. Group play runs every rubber to get the point difference; knockout stops early. Includes how to read the standings table correctly.Referee guide for a Team PCL matchOfficiating a rubber from checking line-ups, roll call and the coin toss through to scoring and closing it — plus how to handle the situations that come up courtside.

Referees & running a tournament

For whoever holds the tablet courtside: the referee console, scoring, closing a game, and the tournament management screens in the app.

Opening the referee consoleStart here. Who is allowed to score, where to find your match, and how to open the console — for both tournament matches and Open Play matches.Reading the console screen in 30 secondsThe screen's three tiers, the four signals telling you which team is serving, and what a three-number call like 0 – 0 – 2 means.Preparing and starting a gameFive steps from opening the console to the ball being in play: pick the court, call both teams on, coin toss, choose ends, set positions.Scoring rally by rally, and undoOne rally is one tap on the half of the team that won it. How to undo, how to look back, and why you shouldn't add up the score yourself.Time-outs, medical breaks, switching ends and substitutionsFour things that interrupt a match and how the console handles each — plus the switch-ends marks for the common game sizes.Closing a game and ending a matchReaching the score is not the end. Why an unclosed game locks both the group standings and the bracket — with no error shown anywhere.Handling problems while officiatingScore out of sync with the server, a team not showing up, both teams absent, the common error messages — and what to do about each.Recording a match from the consoleWhy picking the right court is the link that decides whether you get video, how to read the recording status in the top bar, and what each error means.The match record — checking it when there's a complaintA rally-by-rally log with who served and received, how to read the verification verdict, and why "the record can't explain the score" does not mean the score is wrong.The tournament management area in the appWhere to go, what you see, and which screen each toolbar icon leads to — a map for anyone invited to run a tournament.Tournament staff and permissionsInviting people to a tournament, the 12 detailed permissions and the four quick permission groups — plus the rule that you can only grant what you already have.Where referees find their matchThe app has no separate match list for referees. The right route is through the Draw tab — and why you sometimes don't see anything there yet.Manual score entry, walkovers and reopening a matchWhen a match was scored on paper courtside, when a team withdraws, or when a closed result needs fixing — three actions outside the console.Check-in and ticket scanning at a tournamentTwo ways to check in: you scan the player's ticket, or you display the tournament's QR code for players to scan themselves. Plus the cases that get blocked and why.Registering courts and pairing recording camerasWhat the organisers must do BEFORE match day so referees can pick a court and cameras record automatically when a game starts.Drawing and publishing the competition drawBuilding groups and the bracket in the app, then publishing so players and referees can get into matches — plus what the progress bar means while matches are created.

Organising & running tournaments

For organisers: opening a tournament or a Challenge session, setting up categories and formats, collecting fees, approving registrations, coordinating courts and closing the tournament.

Running a tournament end to endA map of the 5 stages of a tournament on Superstar — opening it, configuring it, taking registrations, playing, closing it — and which article answers what.Opening a Challenge session for your clubA club granted the permission opens Challenge sessions itself, right in the app: dates, venue, categories, receiving account — then publishes it themselves.Opening a Superstar tournamentAn administrator opens a new tournament in the Admin area or clones an old one, then hands it over to the organising team through permissions.Declaring the tournament's general informationName, playing dates, venue, registration deadline, the registration switch and the refund window — the things that decide how your tournament appears to players.Rules, images, contacts and sponsorsThe four screens that make up your tournament's public face: content & rules, cover image and gallery, contact people, partner logos.Declaring competition categoriesName, type, fee, capacity, skill rating range, check-in time — and the two things you cannot change once someone has registered.Choosing the scoring format for a categoryNumber of games, target score, rally or side-out, serving rules — and why changing the format never re-scores matches already played.The receiving account and when you collectWhich account registration fees land in, whether you collect before or after, and when you have to reconcile every transfer yourself.Declaring courts and recording devicesDeclare the tournament's court list, mark the centre court, and assign a camera to each court so matches get recorded.Publishing a tournament and the five statusesDraft, Published, Ongoing, Completed, Cancelled — what each status opens and locks, and the checklist to run before you press publish.Reading the registration management screenTwo separate axes — paid and cleared to play — four tabs, and what every label on an entry row means.Approving, rejecting, revoking and restoring an entryFour actions on the participation axis — which can be undone, which cannot, and why the reject button is sometimes blocked.Rating skill levels when approving an entryWhy the skill rating matters, how to enter it correctly, the recommended range, and the tournament's mandatory-rating switch.Changing members of a registered teamWhen the captain can do it themselves, when the organising team has to do it for them, and the three cases the system blocks outright.Entering registrations by hand for walk-up teamsSwitch the feature on at tournament level, grant the permission to whoever enters, then create entries on behalf of teams who registered in person.Collecting, reconciling and refundingConfirming transfers by hand, working the «Awaiting reconciliation» tab, and the steps for refunding a team that pulls out.Coordinating on match dayThe order of a match day, the court timeline, matches with no court assigned, releasing courts — and which article covers which part.The court timelineThe screen you keep open all match day: which court is free, which is running, what the next match is waiting for — and why you don't assign courts here.Running the check-in deskWhen tickets are created, the three ways to check in and which to choose, tracking progress, and why checking in locks some actions.Sending notifications to athletesCreating a notification template, choosing recipients, resending it several times and tracking how many people read it.Tournament insights and the athlete listTwo screens for staying on top of things: registration figures by day and by category, and the full list of participants.Closing a tournament and what comes afterReviewing results before closing, what gets locked when you switch to «Completed», and the remaining work: prizes, referee ratings, the photo gallery.

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