Reading the registration management screen
Two separate axes — paid and cleared to play — four tabs, and what every label on an entry row means.
Updated 9/27/2026
Manage → Registration list. It opens straight onto every entry in the tournament; tapping a category on the overview screen shows only that category's entries.
Before doing anything here, there is one thing to grasp — and it is the most misunderstood point of all.
«Paid» does NOT mean cleared to play
Every entry runs on TWO independent axes. The payment axis answers «has the money arrived». The participation axis answers «are they cleared to play». A team that has paid in full still sits outside the draw until the organising team presses Approve. Conversely, in a pay-after tournament the team is approved first and pays afterwards.
The four tabs at the top of the list
Paid
The money has arrived. It says nothing yet about whether the team can play.
Awaiting payment
The entry exists but no money has been received.
Awaiting reconciliation
The player reports having transferred; waiting for someone on your side to confirm by hand.
Cancelled
Entries that were cancelled or rejected.
The labels on an entry row
COLLECTED · NOT COLLECTED · AWAITING RECONCILIATION — the money status of that entry.
UNPAID — the team has been cleared to play but has not paid. Only seen in pay-after tournaments.
Entered by hand — an entry the organising team created on someone's behalf, with the name of whoever entered it.
NO CAPTAIN — the person the entry stands in the name of has deleted their account. The entry is still valid but needs handling; see below.
Processing history — opens up what has been done to this entry, by whom, and when.
What to do with a «NO CAPTAIN» label
The person who registered the team has deleted their app account. The entry and the money are still there, but with no owner the team can no longer change players or request a refund themselves. Contact the team, confirm who the new captain is, then ask Superstar to reconnect it. Do not delete the entry.
Searching quickly
The search box accepts a team name, a player's name and a phone number. The phone number is the surest route — names are often typed differently from one registration to the next.
Frequently asked questions
A team says they registered and paid but their name is not in the playing list?
Almost certainly the entry has not been cleared to play. Paying and being approved are two different things; only approved entries go into the draw. Find that entry and press Approve.
The number of teams on the overview differs from the rows I count?
The overview counts APPROVED teams out of the total entries. The list shows every entry, including those awaiting payment and those cancelled. The two numbers differing is normal.
I don't see any action buttons on an entry row?
Swipe left on that row to reveal the actions. If you swipe and the button you need is still missing, that is permissions — each action is tied to its own permission.
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