Sending notifications to athletes
Creating a notification template, choosing recipients, resending it several times and tracking how many people read it.
Updated 9/27/2026
Manage → Send notification. This is the official route for getting news to the teams — a time change, a court move, a check-in reminder, a bracket announcement.
Notifications go to the phones of athletes who have been cleared to play, so they reach the right people and you know who read them.
Sending one notification
Create the template
Press «Create notification». A template has a title and a body.
Choose recipients
The whole tournament or just some categories. The number of receiving teams appears immediately so you can check it.
Send
Each send is recorded as its own run.
Track it
The send history shows «Sent … · Read …» for each run.
A template can be resent many times
Write a «Check-in reminder» template once, then resend it every morning of play. Each send is its own run with its own figures, so you can compare which one more people read.
Recipients are APPROVED teams
A team that has just registered and has not been cleared to play will NOT receive it. If you need to reach waiting teams too, use another channel — or approve them first.
Deleting a notification deletes its history
Deleting a template also deletes its send history, and that cannot be undone. If you simply want to stop using it, leave it there — a template never sends itself again.
Frequently asked questions
I sent it but a team says they did not receive it?
Three causes, in order of frequency: the team has not been cleared to play; that person has app notifications turned off in their phone settings; or they are logged in with a different number from the one they registered with. The «Sent» figure in the history tells you how many the system pushed out.
The «Read» figure is much lower than «Sent»?
That is normal. Sent is the number of devices that received it, read is the number of people who actually opened it. For something important like a time change, send it through the category's Zalo group as well.
Can I send to a single team?
No — notifications go by tournament or by category. To message one team, use the captain's phone number from the registration list.
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