Changing members of a registered team
When the captain can do it themselves, when the organising team has to do it for them, and the three cases the system blocks outright.
Updated 9/27/2026
There are two routes for changing players, and they differ in their consequences, not just in who presses the button.
The two routes
The captain does it themselves
From their own entry. If the entry was already approved, changing players sends it back to «awaiting approval» — the organising team has to approve again.
The organising team does it for them
The «Change players» button on the entry row. An approved entry KEEPS its approved status; only the new player's ticket needs checking in.
Why the two routes give different outcomes
When a team changes players itself, the new roster is one nobody has reviewed, so it has to go through approval again. When the organising team does it, the person with authority has looked at it and agreed right then, so no re-approval is needed. This is why changing players for a team with the organiser's button is always faster.
When the captain is locked out of changing players
Tournament not yet started — change freely.
Tournament ongoing — only the official competition series lock, and only for entries already approved (because that team is in the draw). Unapproved entries can still change. A club's Challenge session does not lock.
Tournament completed — locked entirely, every kind of tournament.
While a refund is in progress, NOBODY can change players
Not even a senior administrator. A team wanting to change players has to cancel the refund request first — they can do that on their own device while the request is still pending.
Someone already checked in needs higher permission
Replacing a player who has already scanned their ticket at check-in can only be forced by a senior administrator. The barrier matches the one on revoking approval, and for the same reason: that person is already present at the venue.
Frequently asked questions
I don't see the «Change players» button on the entry row?
This action needs its own permission, narrower than ordinary registration management. Ask someone with staff-management permission to tick it for you.
The replacement player has no Superstar account?
Search by their exact phone number. If that number has no account, the system will still add them but they will be a guest — they cannot be rated and will not receive notifications. It is best to ask them to install the app and register first.
After changing players the team reports a lost ticket?
Tickets are attached to individuals. The replaced player loses their ticket, the new player gets a new one and has to check in again. This is the correct behaviour.
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