Claiming your prize money
How to withdraw prize money after your team places — conditions, preparing your ID card and bank account, the steps and how long the transfer takes. Applies only to tournaments in the Superstar Cup series.
Updated 9/27/2026
≤ 3 days
After approval (business days)
Captain
Who can submit the request
ID, both sides
Identity verification
Scope
Applies only to tournaments within the Superstar Cup series, organised by Pickleball Superstar. Other organisers hand the prize money to the winning team directly, not through the app.
Conditions for claiming
You can withdraw prize money once all of the following are true:
- The organisers have confirmed the results and unlocked the prize for your team's placement (1st/2nd/3rd).
- Your team's category has a prize above zero.
- You are the person who registered the team (the captain) — other members can only view, they cannot submit the request.
Once those are met, a “Prize money” button appears in the tournament you competed in.
Prepare before you claim
Have two things ready so the request goes through quickly:
- A bank account in your own name: bank name, account number (6–20 digits) and account holder (in CAPITALS, no accents). You can save it under Profile → Bank accounts so the form fills itself in.
- Your ID card: ID number (9 or 12 digits), full name and clear photos of both sides (front and back). Submit these under Profile → Account verification.
Note: the name on your ID should match the name of the account holder receiving the prize.
Steps to claim your prize
Open Prize money
Go to the tournament you competed in → tap "Prize money". The button only appears once your team's prize has been unlocked.
Pick the prize
Tap your team's prize card (it shows the placement and the amount). Only the captain can open the claim form.
Step 1 · Receiving account
Choose the bank, then enter the account number and account holder. If you already saved it in your profile, the fields fill themselves in.
Step 2 · ID verification
If you haven't submitted your ID yet, tap "No ID on file — tap to update" to enter the number, your full name and upload photos of both sides.
Submit the claim
Tap "Submit prize claim". You can submit as soon as your ID is uploaded — you don't have to wait for verification to finish. The request moves to "Awaiting review".
Receive the money
The organisers check your identity, approve the request and transfer within a maximum of 3 business days.
Claim statuses
- Awaiting review: the request is submitted; the organisers are checking your details and identity.
- Transferring: the organisers approved it and are preparing the transfer (up to 3 business days).
- Received: the money has been sent to your account — check with your bank.
- Rejected: the request isn't valid. See the reason on the prize card, update your details or ID, then submit again.
Verification happens in parallel
You can submit the claim right after uploading your ID (no need to wait for verification to finish). The organisers verify your identity in parallel before transferring. ID photos are stored securely and only the organisers view them for checking — they are never shown publicly.
The names must match
The name on your ID and the name of the account holder receiving the prize should match, otherwise the claim may be rejected. Write the account holder in CAPITALS without accents (for example: NGUYEN VAN A).
Frequently asked questions
Who can submit a prize claim?
Only the person who registered the team (the captain). Other members can see the prize and a note saying "Only [name] can submit the claim".
How long until I get the money?
Once the organisers approve the claim, the money is transferred within a maximum of 3 business days (excluding Saturdays, Sundays and public holidays).
I don't see the “Prize money” button, or I don't see a prize yet?
The button and the prize only appear after the organisers confirm the results and unlock your team's placement. If you don't see it, the results may not be confirmed or unlocked yet.
What documents do I need?
Your ID card (clear photos of both sides, 9 or 12 digits) and a bank account in your own name. The name on your ID should match the account holder.
Are my ID photos kept private?
Yes. ID photos are stored securely and only the organisers view them when paying out. They are never shown publicly.
Is it a problem if the account holder's name differs from my ID?
They should match. If they differ, the organisers may reject the claim to make sure the winner is paid; you would then need to update and submit again.
I already verified my ID — do I have to do it again next time?
No. Your ID is verified at account level and reused for later claims. Once it reads "Verified" it can no longer be edited — contact support if you need to change it.
What do I do if my claim is rejected?
Reopen the prize card to see the reason, update your account details or ID, then submit again. Each category can only have one claim in progress at a time.
Whose account does the prize go to? How does the team split it?
The claim is submitted by the captain and the money goes to the account named in it. Splitting the prize within the team is up to the members to agree between themselves.
Is claiming a “referral reward” (invite a friend) the same as claiming prize money?
They are different. Referral rewards come from the invite-a-friend (affiliate) programme — see "Withdrawing referral rewards (invite a friend)". This article is only about prize money for placing in a tournament.
My team won a tournament run by another organiser — where do I claim the prize?
Contact that tournament's organising team — they award prizes directly, not through the app. If a category page states a prize but you cannot see the «Prize money» button, that is this case.
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