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Referees & running a tournament

The match record — checking it when there's a complaint

A rally-by-rally log with who served and received, how to read the verification verdict, and why "the record can't explain the score" does not mean the score is wrong.

Updated 9/27/2026

Opening the record

In the console of a tournament match, open the three-dot menu at the right of the top bar and choose Match record. Open Play matches don't have this item.

The record opens full screen and is not cached on the device after you close it, because it contains player identities. Permission to view it is exactly the permission to enter the console.

What's inside

Each game is its own group (not merged by time, since team rubbers can run in parallel). Inside a group is a timeline of events, each line carrying the time, the rally number, and the content:

  • Game start — with which team served first.
  • Rally won — with the score after the rally, a +1 or change of serve tag, and a sub-line stating who served, from which box, and who received.
  • Time-out and Medical — with the team name.
  • Game closed.

An undone rally is not deleted — it simply strikes the number through and collapses into a folded strip that stays in its original place. Tap the strip to expand it. That way you can explain even the rallies that were corrected, instead of having to say “I tapped wrong at the time”.

The verification card at the top

The system reconstructs each game from the log, compares it with the stored score, and states its verdict on the top card:

  • RECORD MATCHES THE SCORE — the reconstruction produces exactly the stored score. Nothing to discuss.
  • RECORD CAN'T EXPLAIN THE SCORE — the log is missing rallies, so the reconstruction gives a different number. The stored score is still the official result.
  • THIS MATCH HAS NO RALLY RECORD — the score was entered manually, or the console never recorded a rally. There is nothing to check against, and this is not a sign of anything wrong.
  • SCORE EDITED MANUALLY AFTER CLOSING — the game was closed in the console and then edited by hand. That is a legitimate action.
  • MATCH IN PLAY — the record may lag the score by a few seconds. Check again after the game is closed.
  • COULDN'T VERIFY — the record lacks the data needed to reconstruct, usually a match played on an older app build.

"Can't explain" does NOT mean the score is wrong

The rally log is written in the background, so rallies can be missing when the network is patchy. The verification card's verdict is about the RECORD, not about the score. The score the referee called and closed is still the official result. Don't use this card to overturn a closed result — use it to reconstruct what happened when there is a dispute.

Frequently asked questions

Can players view the match record?

No. The record contains the identity of the server and receiver in every rally, so it is only open to people with result-entry permission for the tournament. When you need to explain something to both teams, open it on your own device and read it out to them.

Why does a game say it has no rally record?

Because that game wasn't scored with the console — the score entered the system through manual entry. That is a legitimate approach when no referee is holding a device; it just leaves no log to check against.

I see a line saying the state was reset — what does that mean?

That is the trace of a resync after the device and the server disagreed. It records that exact moment so you know where the chain of rallies was broken, instead of quietly joining it up as if nothing happened.

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