Check-in and ticket scanning at a tournament
Two ways to check in: you scan the player's ticket, or you display the tournament's QR code for players to scan themselves. Plus the cases that get blocked and why.
Updated 9/27/2026
6 digits
The code on a player's ticket
2 directions
You scan, or players scan themselves
In progress
The tournament status required
Opening the scanner
Go to Tournament management and tap the scan frame icon on the toolbar. The scanner has two modes, switched with the selector at the top: Scan ticket and Check-in QR.
You need the Check-in / scan tickets permission for the tournament. This permission is separate — it isn't included in result entry or draw permissions, so a referee cannot scan tickets by default.
Way 1 — you scan the player's ticket
Point the camera at the QR code on the ticket
The app recognises it and looks the ticket up. Rescanning the same code within a few seconds is ignored, to avoid double entries.
Or type the 6-digit code
Tap "Enter 6-digit code" when the QR is blurry, torn, or the player's screen is too dim.
Check the details before confirming
The app shows the phone number, tournament name, category and ticket status. Read it back before you tap.
Tap "Check in"
Done — the player's name and category appear. Tap continue to scan the next person.
Way 2 — display the tournament's QR code
Switch to Check-in QR mode. The screen shows a large QR code for the tournament with the 6-digit code beneath it. Players open the app and scan it themselves to check in all of their tickets at once.
Right under the code is a live counter reading Checked in: {n}/{total}, so you can prop the device up at the welcome desk and still follow progress.
This works well for a busy tournament: one device serves the whole queue instead of you scanning each ticket.
Check-in only works while the tournament is IN PROGRESS
If the tournament is still upcoming or already finished, every scan is refused with the message that check-in is only possible while the tournament is in progress. Ask the organisers to change the tournament's status before you open the welcome desk.
When a ticket won't check in
- “Not yet approved to compete — can't check in”. The team has paid but hasn't been through the approve-to-compete step. The confirm button is locked. Send them to the registration desk for the organisers to approve first.
- “Ticket not found”. The code doesn't belong to this tournament, or a digit was mistyped.
- “The code must be 6 digits”. The QR scanned but doesn't contain a ticket code — it may be a QR for something else.
- The ticket shows “Checked in”. This person is already in. Nothing more to do.
- The ticket shows “Cancelled”. The registration was cancelled or refunded. Send them to the organisers.
To see who is in and who isn't, open Analytics → Check-in: it has overall progress plus lists of who has and hasn't checked in.
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