Pickleball Superstar
帮助中心
Referees & running a tournament

Tournament staff and permissions

Inviting people to a tournament, the 12 detailed permissions and the four quick permission groups — plus the rule that you can only grant what you already have.

Updated 9/27/2026

Permissions are granted per tournament

There is no shared “referee account”. Every tournament has its own staff list, and a person can be a referee on one tournament while having no permissions at all on another.

Go to Tournament management → Tournament staff. Tap the add person icon at the right to invite someone. The search field needs at least 3 characters and looks people up by phone number, name or email.

The person you invite must have signed into the app at least once

You can only invite an account that already exists. If you can't find the person you need, ask them to install the app and sign in with their phone number first, then search again.

The four quick permission groups

01

Full access

All 12 permissions. For whoever leads the organising team.

02

Head referee

Enter match results, plus staff management so they can invite more referees to their own team.

03

Referee

View the tournament and enter match results — exactly 2 permissions. This is the group pre-selected when you invite someone new.

04

View only

View the tournament detail, with nothing editable.

The 12 detailed permissions

After picking a quick group you can still tick extra permissions on or off individually:

  • View tournament detail
  • Edit tournament info
  • Manage categories
  • Manage registrations
  • Check-in / scan tickets
  • Manage players (PSS)
  • Manage shirts (Superstar Kit)
  • Manage photos / videos
  • Sync Baseline data
  • Manage tournament staff
  • Draws, groups & brackets
  • Enter match results (referee)

The view tournament detail permission is always added automatically — without it the person can't even open the tournament to do anything.

You can only grant permissions you hold yourself

Permissions outside your scope appear dimmed with the note Outside your permissions and cannot be ticked. When you edit someone else's permissions, the ones you don't hold are KEPT rather than cleared — so a head referee editing the organising lead's staff entry can't accidentally strip their registration-approval permission.

Two permissions that get mixed up

Enter match results and Draws, groups and brackets are two different things, and this is the most commonly under-granted pair:

  • Referees need Enter match results. That is the permission to open the console and record the score. It does not allow drawing.
  • Whoever builds the groups needs Draws, groups and brackets. That permission is broader and also includes entering results.
  • Whoever scans tickets needs Check-in / scan tickets — separate, and not contained in either of the above.

In the staff list each person carries a chip telling you which group they are in: Full access, Head referee, Referee, View only, or a permission count if it is a custom combination.

Frequently asked questions

I granted the permission but they still see nothing?

Ask them to close the tournament screen and reopen it. The app remembers the result of a permission check for about 5 minutes to save network calls, so a permission you just granted may not appear instantly.

What happens if I remove someone from a tournament?

They lose all operational permissions for the tournament immediately. What they already did — scores entered, registrations approved — stays intact and still carries their name in the log.

Can a head referee invite someone with more permissions than themselves?

No. An invited person only receives a subset of what the inviter holds. To grant broader permissions, ask the organising lead.

Related articles

Still need help?

Message Superstar on Messenger — our team replies during business hours.