Cancelling a registration that was already approved to compete
Even after the organiser has cleared you to play you can still cancel and get a refund — conditions, deadline, steps and the cases where you cannot. Applies to tournaments in the Superstar Cup series.
Updated 9/27/2026
Still possible
Even after approval
100%
Of the fee you paid
≤ 3 days
To receive it (business days)
Scope
This article is about tournaments within the Superstar Cup series, organised by Pickleball Superstar. Tournaments and sessions run by other organisers set their own deadlines and refund policies — see that tournament's Rules.
Can you still cancel after being approved to compete?
Yes. The organisers approving your team to compete does not lock your registration. As the captain, you can still cancel it and submit a refund request right in the app — as long as you are still before the tournament's cancellation deadline and no team member has checked in.
Once the cancellation goes through, your team is removed from the category's list of approved players (even if it was already placed in a group or a bracket), and the fee you paid is refunded to the account you provide.
Conditions for self-cancelling & refunding
The “Cancel registration & refund” button only appears when your registration meets all of these:
- You are the person who registered the team (the captain) — other members can only view, not cancel.
- The registration is paid (amount above zero). A free registration has nothing to refund.
- No member has checked in at the tournament.
- The tournament has not started and you are still before its cancellation deadline.
- The registration has no refund request already being processed.
Steps to cancel & get a refund
Open your profile
Go to the Profile tab → "Tournaments joined".
Pick the tournament
Open the tournament holding the approved registration you want to cancel.
Tap cancel & refund
Choose "Cancel registration & refund" on the registration you want to cancel.
Receiving account
Add or pick a bank account in your own name to receive the money back.
Add a reason
Optional — it helps the organisers process it faster.
Submit the request
Done! The registration is cancelled and you can track the refund status inside it.
Past the cancellation deadline: no refund
Inside the final window before the tournament starts, organisers do not refund registrations that have been approved to compete, for any reason. Each tournament sets its own cancellation deadline — check the exact date in the tournament's Rules section. Cancel early if you cannot attend.
A member has already checked in
If any member of your team has already checked in at the tournament, you can no longer cancel it yourself. Please contact the organisers for help.
When you get the money
After you submit the request, the money is transferred to your account within a maximum of 3 business days (excluding Saturdays, Sundays and public holidays). Track the status Awaiting review → Approved → Completed inside the registration.
Frequently asked questions
My team was already approved to compete — do I lose the fee if I cancel now?
No, not if you cancel before the tournament's cancellation deadline. You get 100% of the fee you paid. Only once that deadline has passed (the final window before the start time) is an approved registration non-refundable.
Who can cancel the team's registration?
Only the person who registered the team (the captain). Other members can view the registration but cannot cancel it or request a refund.
After cancelling, is my team still on the competing list?
No. Once the cancellation goes through, the team is removed from the category's list of approved players (even if it was already placed in a group or a bracket).
I don't see the “Cancel registration & refund” button?
The button only appears when all conditions are met: you are the captain, the registration is paid, nobody has checked in, the tournament has not started, and you are still within the cancellation deadline. If the deadline has passed or someone has checked in, the button is hidden with the reason shown — contact the organisers if you need help.
How long until I get the money back?
A maximum of 3 business days (excluding Sat, Sun and public holidays) from when you submit the request.
I only want to change a teammate, not cancel the whole team?
You don't need to cancel. The captain can change teammates themselves for doubles and team categories — see "Changing your partner in a tournament". If the registration was already approved, the new roster is submitted for the organisers to review again.
What about a tournament run by another organiser?
The cancellation steps on the app are the same, but the deadline and the refund are decided by whoever organises that tournament. See its Rules or contact the organising team.
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