Refunding a tournament registration fee
Cancel your registration and get the fee back in the app — conditions, process and timing. Applies to tournaments in the Superstar Cup series.
Updated 9/27/2026
100%
Of the fee you paid
≤ 3 days
To receive it (business days)
Self-service
Right in the app
Scope
This article is about tournaments within the Superstar Cup series, organised by Pickleball Superstar. Tournaments and sessions run by other organisers set their own deadlines and refund policies — see that tournament's Rules.
When can you get a refund?
There are 2 cases: (1) you cancel your own registration before the tournament's cut-off; (2) your registration is rejected by the organisers. Note: only the person who registered the team (the captain) can do this, and only a paid registration (amount above zero) can be refunded.
Cancellation & refund policy
Self-cancel & refund
Before the tournament starts and within the stated deadline, you are free to cancel your own registration and submit a refund request right in the Pickleball Superstar app.
After the deadline
Inside the final window before the start time, organisers do not refund registrations that have been approved to compete, for any reason.
Rejected by the organisers
If, during the final window, the organisers review your entry and find you are not eligible, they will reject the registration and you can submit a refund request yourself.
Transfer time
Once you submit the request, Superstar transfers the refund to the account you provided within a maximum of 3 business days (excluding Saturdays, Sundays and public holidays).
How to request a refund
Open your profile
Go to the Profile tab → "Tournaments joined".
Pick the tournament
Open the tournament you want a refund for.
Tap refund
"Cancel registration & refund" — or "Request a refund" if the organisers rejected you.
Receiving account
Add or pick the bank account that should receive the money.
Add a reason
Optional — it helps the organisers process it faster.
Submit the request
Done! Track the status inside the registration.
Request statuses
- Awaiting review: the request is submitted and waiting for the organisers.
- Approved: the organisers accepted it and are preparing the transfer.
- Completed: the money has been transferred to your account.
- Rejected: not eligible — see the organisers' note inside the registration.
Key timings
The money is transferred within a maximum of 3 business days (excluding Sat, Sun and public holidays). Submit your request before the tournament's refund deadline.
Done in the app
Refund requests are currently submitted in the mobile app (Profile → Tournaments joined). Each tournament can set its own refund deadline — check the exact date in the tournament's Rules section.
Frequently asked questions
When am I entitled to a refund?
Two cases: (1) you cancel your own registration before the tournament's cut-off — each tournament sets its own deadline, see the Rules; (2) your registration is rejected by the organisers.
How long until I receive the money?
The money is transferred within a maximum of 3 business days (excluding Sat, Sun and public holidays).
What do I need to prepare?
A valid bank account. Go to Profile → Bank accounts to add one before submitting the request.
Can a free registration be refunded?
No. Only paid registrations (amount above zero) can be refunded.
Why was my request rejected?
The organisers write the reason on the refund status card. Reopen the tournament under Tournaments joined to see the details.
What about a tournament run by another organiser?
Cancelling on the app works the same way, but the deadline and the refund are decided by whoever organises that tournament. See its Rules or contact the organising team.
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Still need help?
Message Superstar on Messenger — our team replies during business hours.