Approving, rejecting, revoking and restoring an entry
Four actions on the participation axis — which can be undone, which cannot, and why the reject button is sometimes blocked.
Updated 9/27/2026
Swipe left on an entry row to reveal the actions. All four below sit on the participation axis — they do not touch money at all.
The four actions
Approve
The team enters the draw and is issued tickets. It opens the «Clear to play» screen so you can rate skill levels before confirming.
Reject
The entry is turned down, with a reason. The player sees that reason on their device.
Revoke
An APPROVED entry goes back to «awaiting approval». The tickets stay as they are.
Restore
Brings a rejected entry back to a valid state.
Clearing a team to play is purely internal to Superstar
Pressing Approve only issues tickets and marks the team as cleared to play. It pushes nothing to any external system, so a category not linked to Baseline approves normally and an external connection error cannot block approval. Pushing data to Baseline is a separate action, pressed by an administrator.
Why «Reject on skill rating» is sometimes blocked
Rejecting on skill-rating grounds is a verifiable accusation, so the system only allows it with enough basis. Three cases are blocked, with exactly the explanation shown on screen:
The category has no maximum rating set — you declared the category open to any level, so you cannot use level as the reason. Choose a different reason.
Some athletes have not been rated — you have to rate the whole team first.
The team's total has not passed the threshold — the team is still within the category ceiling plus the tolerance margin, i.e. valid.
Revoking when the team has already checked in
If someone in the team has already scanned their ticket at check-in, revoking is blocked for ordinary users. Only a senior administrator can force it, and the screen asks once more. This is a deliberate barrier: pulling out a team already present at the venue is something that needs someone accountable.
A refunded entry cannot be restored
Money that has gone out is a final state. An entry in the middle of a refund is blocked too — the refund has to be finished first. If the team changes its mind and wants to come back, the correct route is for them to register a new entry.
Frequently asked questions
Does revoking approval make the team lose their tickets?
No. The tickets stay as they are and the entry simply returns to the approval queue. Approving again puts the team back to normal.
What if I revoke a team after the draw has been made?
The bracket does not fix itself. If the bracket is already published, consider using «Withdraw» instead of revoking approval — that action was designed for exactly the case of a team pulling out mid-tournament.
I rejected an entry by mistake — can I fix it?
Yes — press «Restore» on that entry, as long as no refund has happened. After restoring, the entry returns to awaiting approval and you approve it as normal.
Who can approve and reject?
Anyone with the tournament's «Manage registrations» permission, and senior administrators. Someone with only the view-registrations permission can read the list but cannot press these buttons.
Related articles
Still need help?
Message Superstar on Messenger — our team replies during business hours.