The receiving account and when you collect
Which account registration fees land in, whether you collect before or after, and when you have to reconcile every transfer yourself.
Updated 9/27/2026
Manage → Settings → Payment. Two things: choose the receiving account and choose when you collect.
This has to be settled before you publish. Publishing without a chosen account means players' money still lands with Superstar and has to be reconciled back afterwards — slow and easy to get wrong.
The receiving account
The list only shows accounts that have been approved for collection on behalf. Accounts awaiting approval sit in a separate section below and cannot be selected yet.
Adding a new account puts it in the AWAITING APPROVAL list; you can only select it once the Superstar organising team has approved it.
A club's Challenge session is the exception: you can use an account from your own book straight away, with no approval wait.
«Not connected to SePay» means you reconcile by hand
If an account is not connected to the automatic reconciliation gateway, the system has no way of knowing whether the money arrived. Every order has to be opened by someone on your side, checked against the transfer, and confirmed by hand. For a tournament with many orders, plan the staffing for this in advance.
Two moments to collect
Pay before
Payment completes first, then the order joins the approval queue. This is the default and suits tournaments with many players.
Pay after
Approve the team first, collect the fee later. Approved teams carry an UNPAID label until you confirm the money has arrived.
When to choose «Pay after»
It suits a session where you take cash at the venue, or an internal tournament where you know the registrants personally. In exchange, you have to track by hand who has paid and who has not — the registration list has a dedicated label you can filter by.
Warnings to deal with immediately
«No account chosen — money is going to Superstar» or «The chosen account is currently unusable» means the money is flowing to the wrong place. Go and pick an account again before you open registration; do not leave it until reconciliation time to find out.
Frequently asked questions
How long does approval take after I add an account?
It is handled by the Superstar organising team. Add it early — do not wait until publication day. A club's Challenge session does not have to wait at all.
Does changing the account mid-way affect orders already collected?
No. Each order records the account as it stood when the invoice was issued, so the record of money already transferred does not change with it. New orders will use the new account.
Can a Baseline-linked tournament choose «Pay after»?
No — the screen reports «Baseline-linked tournaments cannot use pay-after yet».
A player says they transferred but the order is still awaiting payment?
If the account is not connected to SePay, that is normal: the system cannot know by itself. Open the order in the registration list, check the proof, and confirm by hand.
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